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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nathalie Kim Lieber

Nathalie Kim Lieber

October 11, 2024

5  out of  5
rating by Nathalie Kim Lieber
"Super responsive, always answer my Qs, fair prices and great all around. Love Jake and his team!"
We responded:
"Thank you so much for your thoughtful review Nathalie. We are so grateful for you and your continued business. 🙏🏼 "
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Govind Lingam

October 5, 2024

5  out of  5
rating by Govind Lingam
"Shoutout to Kelly at State Farm! Her positivity and prompt customer service made my insurance shopping experience easy, fun and painless. Kelly answered all my questions and took the time to find the best options for me. Working with her was such a pleasure! If you’re in the market for insurance, definitely reach out to Kelly — she works well to understand your needs, gives good advice and ensures you’ve a great experience! Thanks again, happy to have made the switch to StateFarm!"
We responded:
"Govind, thank you for leaving such a wonderful review about our team member Kelly! I'm glad to hear that her prompt and personalized service made your experience such a pleasure! I'll be sure to share your kind words with her. We greatly appreciate your recommendation!"
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Cobie Everdell

September 19, 2024

5  out of  5
rating by Cobie Everdell
"Great team of people!"
We responded:
"Thank you so much for your kind words, Cobie! We're thrilled to hear that you had a positive experience with our team. Providing excellent service is our top priority, and it's always great to know that we're meeting expectations. Thanks again! "
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Kathleen Ohm

September 18, 2024

5  out of  5
rating by Kathleen Ohm
"Good people, rapid responses, competitive prices."
We responded:
"Thank you, Kathleen, for your kind words! We're thrilled to hear that you found our team to be responsive and our prices competitive. Providing quick and friendly service is our top priority, and we're glad to know we're meeting your expectations."
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Ruben Sumera

August 7, 2024

5  out of  5
rating by Ruben Sumera
"JP Mourad (Lafayette office) is a valuable asset to State Farm Insurance Company. He deserves a 5 out of 5 stars. JP was easy to deal with. He understands the customers needs, explained and answered all my questions clearly so I can understand it. He does his job very well. I have dealt with him several times (the last time was on August 6, 2024. Keep up the good work JP! You the man."
We responded:
"Ruben, we’re thrilled to hear that JP has been such a valuable asset and provided clear and understanding support. It’s great to know that he’s consistently done a great job in addressing your needs and questions. Your five-star rating and kind words are much appreciated. We’ll be sure to pass along your praise to JP. Thanks again for your support and for recognizing his hard work!"
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Elnorai Lewis

July 18, 2024

5  out of  5
rating by Elnorai Lewis
"He has great customer services. JP. Thanking you, JP"
We responded:
"Thank you for your feedback, Elnorai! We’re delighted to hear that you had a great experience with our customer service, especially with JP. Your satisfaction is important to us, and we appreciate your kind words. "
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Scott T. Wasley

July 17, 2024

5  out of  5
rating by Scott T. Wasley
"Thank you to JP, for the great customer service."
We responded:
"Thank you, Scott, for your review! We're glad to hear that JP provided you with great customer service. Your feedback is valuable to us, and we appreciate your recognition of JP's efforts. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help!"
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Shawanna Brown

July 9, 2024

5  out of  5
rating by Shawanna Brown
"Kelly was so quick and efficient with helping me add a new vehicle to my policy. She was able to find me a really good quote and also made sure I wasn’t missing out on any discounts in about 15 minutes at the most. customer service was 10 out of 10 answered all of my questions quickly and was so sweet"
We responded:
"Thank you for sharing your experience, Shawanna! We're delighted to hear that Kelly provided you with quick and efficient service when adding a new vehicle to your policy. It's great to know that she found you a good quote and ensured you were taking advantage of all available discounts. We strive for excellent customer service, and we're glad Kelly answered all your questions promptly and with kindness. "
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Nick Hertz

June 25, 2024

5  out of  5
rating by Nick Hertz
"Had a great experience with Maribel. She was extremely thorough, very patient and we resolved my issue."
We responded:
"Nick, thank you for sharing your positive experience with Maribel! We're delighted to hear that she was thorough, patient, and able to resolve your issue. Providing excellent service is our top priority, and your feedback affirms Maribel's dedication to her work."
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Susan Moxley

June 24, 2024

5  out of  5
rating by Susan Moxley
"Maribel Palma is a delight to work with. Prompt, conscientious, friendly, knowledgeable."
We responded:
"We’re thrilled to hear that you had such a positive experience working with Maribel. Her promptness, conscientiousness, friendliness, and knowledge truly make her an asset to our team. Thank you, Susan! "
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MacKenzi Simpson

June 22, 2024

5  out of  5
rating by MacKenzi Simpson
"Love working with Dawn - she’s the best!! 10/10 customer service, always available for a call. Really helped walk me through buying my first ever auto insurance!!"
We responded:
"Thank you so much for your glowing review, MacKenzi! We're thrilled to hear that Dawn provided you with exceptional customer service and was instrumental in guiding you through purchasing your first auto insurance policy. Making such a significant decision can be daunting, and we're glad Dawn was there to assist you every step of the way. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Dawn. "
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Marc Fleischmann

June 22, 2024

5  out of  5
rating by Marc Fleischmann
"First-grade professional service plus excellent advice on insurance."
We responded:
"Thank you very much for your positive review, Marc! We're delighted to hear that you received first-grade professional service and excellent insurance advice from us. Providing top-notch service and valuable guidance to our clients is always our priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and thank you for choosing our services!"
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Shirley Kay Smith

May 19, 2024

5  out of  5
rating by Shirley Kay Smith
"JP did a great job setting up our insurance and was immediately responsive any time we needed something. We highly recommend using him as your agent! :-)"
We responded:
"Thank you for sharing, Shirley! We're thrilled to hear that JP did a great job setting up your insurance and was always immediately responsive to your needs. Your high recommendation means a lot to us, thanks again. "
Profile photo of Jo Blo

Jo Blo

May 17, 2024

5  out of  5
rating by Jo Blo
"I spoke with JP from a well-established State Farm agency, and he went above and beyond to answer all my questions and concerns. Despite the numerous queries I had, he remained exceptionally professional and thorough in addressing each one. I was truly impressed with his customer service and highly recommend this agency."
We responded:
"Thank you, Jo, for sharing your detailed experience! We're thrilled to hear that JP went above and beyond to address all your questions and concerns. It's wonderful to know that despite the numerous queries you had, he remained exceptionally professional and thorough in his responses. Your kind words about his customer service truly reflect the dedication we strive to provide to all our clients."
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Jim Christensen

May 17, 2024

5  out of  5
rating by Jim Christensen
"I have been a State Farm customer with Dave and Jake Stewart for many years and have always received exceptional service. That being said I feel that a situation I found myself in with a lender and specific verbiage on my COI that needed to be corrected is being handled above and beyond by JP Mourad. JP contacted a senior executive at JPMORGAN Chase who in turn contacted me directly at home to discuss the situation and assist with getting it resolved. I am a firm believer in "you get what you pay for" and in this situation I would say I received much more than that. Yes I am continuously contacted for cheaper this and cheaper that but in the long run it's all about service. Jim Christensen"
We responded:
"Jim, thank you for your thoughtful review and for being a loyal customer for many years. We're delighted to hear that you've consistently received exceptional service from our team. We appreciate you highlighting the recent situation with your lender and the specific verbiage on your Certificate of Insurance (COI) that needed correction. It's fantastic to know that JP went above and beyond to resolve this issue for you by directly contacting someone for you, ensuring the matter was promptly addressed. Your belief in "you get what you pay for" resonates with us, and we're committed to providing value through outstanding service. It's great to hear that, in this instance, you felt you received even more."
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ling li

May 16, 2024

5  out of  5
rating by ling li
"Quality service. Very friendly and patient."
We responded:
"Thanks, Ling! We're delighted to hear that you received quality service and found our team to be very friendly and patient."
Profile photo of Trish J.

Trish J.

May 2, 2024

5  out of  5
rating by Trish J.
"Maribel was most helpful with decisions for increasing my home insurance coverage. If she did not know an answer she confirmed it and followed up in a timely manner. She was eager to ensure I was informed to make a comfortable decision."
We responded:
"Thank you, Trish! We're thrilled to hear that Maribel was so helpful in assisting with your home insurance coverage decisions. It's wonderful to know she ensured you were well-informed and comfortable throughout the process, and diligent in providing accurate and timely follow-ups. "
Profile photo of Robert Tom

Robert Tom

April 27, 2024

5  out of  5
rating by Robert Tom
"At State Farm Insurances, Agents, Jake Stewart & Maribel Palma really understood my situation and needs. They treated me like a loving family member would and were able to assist and help me with everything I was looking for. Thank you so much! … These guys are awesome! Sincerely, Robert Tom"
We responded:
"Thank you, Robert, for your heartfelt words! It's wonderful to hear that Maribel and I were able to understand your situation and cater to your needs effectively. At State Farm, we strive to treat our clients like family, and I'm glad to hear that you felt that warmth and support from us. Your satisfaction means the world to us, and we're grateful for the opportunity to assist you."
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Brittney Finley

April 23, 2024

5  out of  5
rating by Brittney Finley
"Kelly was really supportive and attentive. She Answered all my questions and I really enjoyed working with her."
We responded:
"Brittney, thank you so much for your kind words! I'm delighted to hear that Kelly provided you with such supportive and attentive service. Answering questions and ensuring that our clients feel informed and valued are top priorities for us, and it's fantastic to know that Kelly made your experience enjoyable"
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Aaron Secrest

April 17, 2024

5  out of  5
rating by Aaron Secrest
"Jake and the State Farm team have been wonderful to work with for 9+ years. The team is very prompt, provide quality insurance products at competitive prices, and are willing to go the extra mile to ensure our family’s needs are met without overselling policies that aren’t necessary."
We responded:
"Thank you so much for your loyal support over the past 9+ years, Aaron! It's been a pleasure serving you and your family. Providing prompt service and offering quality insurance products at competitive prices are fundamental to our team at State Farm. We always strive to meet your family's needs without pushing unnecessary policies."
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Matt Martin

April 12, 2024

5  out of  5
rating by Matt Martin
"I've worked with Jake's team for over a decade, and they're consistently helpful, thoughtful, and quick. Great team; highly recommended. (Plus, their rates are the best.)"
We responded:
"Thank you very much for your kind words and continued support over the past decade! It's been a pleasure serving you. We take pride in our team's commitment to providing helpful, thoughtful, and efficient service. We're delighted to hear that you've found our rates to be competitive as well. Your recommendation means a lot to us, Matt. "
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Nick Burtner

April 11, 2024

5  out of  5
rating by Nick Burtner
"I have never felt the need to make a google review, but I must say, I was in the market for insurance, evaluating a few options; Dave & Jake's team helped me at every step of the process without bias. Ultimately Kelly with their team helped me find the policy that both made sense from a budget perspective but also a coverage perspective, more than Liberty Mutual or any other competitor I talked to. I would not look anywhere else when shopping for insurance!!!"
We responded:
"Thank you so much, Nick, for sharing your exceptional experience with us! We're thrilled to hear that Kelly, along with our team, were able to assist you every step of the way without bias as you navigated the insurance market. We strive to provide personalized service that not only fits your budget but also offers comprehensive coverage tailored to your needs. It's fantastic to hear that Kelly was able to find a policy that met both your financial considerations and coverage requirements, surpassing the offerings of competitors. "
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Rosine Garcia

April 10, 2024

5  out of  5
rating by Rosine Garcia
"Great customer service and quick communication."
We responded:
"Thank you, Rosine! We're delighted to hear that you had a positive experience with our customer service and found our communication to be quick. Providing exceptional service and ensuring clear and prompt communication are top priorities for us, and we're thrilled that we could meet your expectations."
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Andrew Nakagawa

April 5, 2024

5  out of  5
rating by Andrew Nakagawa
"This State Farm office was very helpful with all of my insurance questions. I spoke to JP, who gave me a few options on how to get better coverage with some great benefits. Very professional."
We responded:
"Thank you for your kind words, Andrew! I'm glad we could assist you with your insurance questions and provide you with options for better coverage with great benefits. Ensuring our clients receive professional and helpful service is always our goal. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!"
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rod

April 3, 2024

5  out of  5
rating by rod
"Jake Stewart and Dawn Martin were extremely helpful to me in resolving a recent car insurance claim. They both went above and beyond expectations in their efforts to assist me with this matter."
We responded:
"We're delighted to hear that Dawn and I could assist you with your car insurance claim and that our efforts went above and beyond your expectations. Resolving insurance matters can sometimes be challenging, but it's our priority to provide exceptional service and support to our clients. We're here to help! Thanks again, Rod! "